Common Questions About Terms & Rights
Navigate to Account Settings and select 'Close Account'. We verify any pending withdrawals, then deactivate your login within 24 hours. Your data is retained for seven years for compliance; deletion requests are processed separately. Reopening requires email confirmation.
Deposits via DANA, OVO, GoPay and QRIS typically clear in under 60 seconds. Withdrawals may be held for up to 72 hours if our system detects unusual activity or if your account details do not match our records exactly.
Yes. Open a dispute ticket through Account Settings or email support with details of the transaction ID, date and amount. Our compliance team investigates and responds within 48 hours. Approved reversals are credited within two business days.
You may temporarily pause your account for 24 hours, 7 days, or 30 days through Account Settings. Permanent closure is also available. During exclusion periods, login is blocked and deposits are rejected. Exclusion can be reversed only after the chosen period expires.
Session cookies keep you logged in. Non-essential tracking cookies require your consent. We track lobby navigation and account activity only; we do not sell data to third parties. You can disable non-essential cookies in your browser settings anytime.
Contact live chat or email support immediately with your account email. We will lock your account, reset your password, and review recent login activity. Two-factor authentication can be enabled in Account Settings for additional security.
Complete terms are available in the footer under 'Legal' and 'Terms of Use'. Key summaries are also displayed at signup and in your Account Settings under 'Agreements'. Email support if you need a copy in a different format.
